Electricity meters and emergency credit.
Eon lost electric key phone number.
If you need a second.
We can usually get a replacement to you within five working days.
You should open windows and doors turn gas appliances off and turn the gas off at the meter emergency control valve if possible the handle next to the meter.
If you lose or damage your electric card or key simply get in touch with us we ll replace it free of charge.
See if you re eligible extra help we offer a range of special services for customers who need a little extra help managing their energy.
But before you go please give us a ring to let us know you re going to get a new key.
Lost or damaged keys and cards.
You could get 140 off your electricity bill under the warm home discount scheme.
To get your emergency credit just insert your key into the meter and it will transfer your 5 credit.
If you prefer to talk on the phone you can find our full list of telephone numbers so that you can find the e on service for you.
We may monitor and or record calls for security quality or training purposes.
When your electricity meter beeps it s a warning that you ve got less than 50p of credit left.
At this point we can give you 5 emergency credit.
Fill out our application form to see if you re eligible.
You can only get a new gas card from a paypoint sorry.
The replacement key must be registered in your meter as soon as you receive it.
Lost or damaged energy cards or keys.
Once this is done you can charge the replacement key with credit at your local outlet.
Dirty or damaged key give the contacts on your electricity key a clean with a dry toothbrush or cloth.
Calling us on a 0800 number should be free from all mobiles and generally free from all landlines.
How we can help.
Pay as you go for your gas and electricity with a prepayment meter from e on.
Calling us on a 0330 number will cost you no more than 01 or 02 numbers from landlines or mobiles.
You can top up a maximum amount of 49 per transaction on your key or card and your electricity meter will hold up to 249.
Yes you can get a new electric meter key from any paypoint or payzone that stocks eon or npower keys the type we use.
Alternatively for customer enquiries please call us on 0345 052 0000.
Learn more at e on and switch your energy provider today for a better deal.
I ve lost my gas or electricity key can i have a new one.
Key meter you ll need to call us for a new key.
Gas meters hold a maximum of 999.
